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Company News Fresh Perspective Home Care

MARCH HIGH FIVE!

This month’s High Five goes out to TAMMY HITCHCOCK!!

In March, we celebrate Tammy Hitchcock as our High Five Award winner! Tammy has been with Fresh Perspective Home Care for 6 months this month. In that time, she has proven herself to be dependable, observant and an excellent communicator with both her clients and piers. Tammy is always will to help out by taking on extra client work and even rearrange her schedule to help accommodate client needs. Clients have commented on her initiative, her willingness to go above and beyond, and the high quality of care that she provides. We are happy to share this recognition, celebrate her compassion, and express our gratitude for her commitment to our shared core values.

If you would like to nominate a team member for the Monthly High Five, please email us at Info@FreshPerspectiveHomeCare.com!

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Company News Fresh Perspective Home Care

FEBRUARY HIGH FIVE!

This month’s High Five goes out to Jill Henry!!

In February, we celebrate Jill Henry as our High Five Award winner! She has been an LPN with Fresh Perspective Home Care for almost 8 years. Jill has filled many roles while helping Fresh Perspective grow as a company and can always counted on to be a team player with on helping others with quality of care in the forefront. She’s assisted clients that require nursing care, medication management, scheduling, client assessments, caregiver training, on-call, and most recently filling in as a caregiver where we are short staffed. Her flexibility and willingness to help wherever needed has been vital as we face historical staffing shortages during this pandemic. Most recently, we received a flattering note from a client complimenting Jill as a person and nurse. We are appreciative to have her part of our Fresh Perspective Care Team! Thank you Jill!!

If you would like to nominate a team member for the Monthly High Five, please email us at Info@FreshPerspectiveHomeCare.com!

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Company News Fresh Perspective Home Care

FEBRUARY 2022 FRESH PERSPECTIVE TEAM UPDATE

Happy January Birthday Wishes:

2/1 – Angie Honer

2/4 – Tammy Hitchcock

2/13 – Kelly Kroll

2/26 -Denise McGrail

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Company News Fresh Perspective Home Care

Fresh Perspective Home Care Receives 2022 Best of Home Care® – Leader in Experience Award

FOR IMMEDIATE RELEASE

Kalamazoo – Fresh Perspective Home Care announced today that it received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Fresh Perspective Home Care is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.

This accomplishment demonstrates Fresh Perspective Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Fresh Perspective Home Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Fresh Perspective Home Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Fresh Perspective Home Care management team set goals to reach the highest level of Experience possible.

“Our entire team is focused on increasing Client and Employee satisfaction by delivering the best possible service, listening to team member suggestions and implementing change. Imagine our excitement when it was announced that our efforts were recognized by our Clients and Staff!” says Michael Beckett, Company President.

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Fresh Perspective Home Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Fresh Perspective Home Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about Fresh Perspective Home Care’s commitment to experience, please visit www.FreshPerspectiveHomeCare.com or call 269-329-4717

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About Fresh Perspective Home Care:

Fresh Perspective Home Care was founded in 2016 with a mission to Service its Clients with honest, patient and compassionate care in the comfort of their own home with a focus on privacy, dignity, well-being, and overall quality of life while creating an environment where Team Members are provided meaningful career opportunities in Home Care. We support this Mission with ongoing training, innovation, selective hiring practices and constant reinforcement of our Values.

About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit https://www.homecarepulse.com/.

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Company News Fresh Perspective Home Care

MONTHLY HIGH FIVE!

Our January 2022 High Five goes out to Patricia McGrew!!

Our January High Five Award goes out to Patricia McGrew! Patricia has been dedicated to Fresh Perspective Home Care and our clients for over 4 years. She is someone that can always be relied on to show up with bright smile and to do a great job! Her clients express their satisfaction, appreciation, and affirmation that she truly makes a difference in their lives. Patricia never lets a challenge stand in her way when it comes to helping her clients. Her determination is admirable. We would like to thank her for all of her hard work, commitment, and compassion she displays each and every day. Thank you Patricia!!!

If you would like to nominate a team member for the Monthly High Five, please email us at Info@FreshPerspectiveHomeCare.com!

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Company News Fresh Perspective Home Care

JANUARY 2022 FRESH PERSPECTIVE TEAM UPDATE

Happy January Birthday Wishes:

01/04 – Celeste Warren

01/15 – Liz Zettel

01/17 – Harley Futrell

And a big THANK YOU to our Team Members celebrating Anniversaries!

2 years – Lynn Givan

3 years – Sharon Maston

4 years – Angie Honer

5 years – Hope Partanen

10 years!! – Kelly Kroll

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Company News Fresh Perspective Home Care

Our Mission

We frequently refer to our Values, Mission and Pledge in our monthly newsletter. They are something our team reviews and reflects on regularly. They are displayed throughout our office and frame our daily decisions and how we choose to act. We share them as often as we can and thought it would be a great idea to include them in this months newsletter. These are not simply words. These are our guiding principles.

Our Mission:

Service our Clients with honest, patient and compassionate care in the comfort of their own home with a focus on privacy, dignity, well-being, and overall quality of life while creating an environment where Team Members are provided meaningful career opportunities in Home Care. We support this Mission with ongoing training, innovation, selective hiring practices and constant reinforcement of our Values.

Our Vision:

Fresh Perspective Home Care strives to be the leading provider of in-home care supportive services in Southwest Michigan, attract Team Members who share our Values and have a positive impact in the communities we serve.

Our Values:

Our Values define who we are and permeate all aspects of our business and daily interactions with our Clients, Team Members and the community.

  • We make a difference in the lives of those with whom we interact.
  • We respect the privacy, dignity, and opinions of our Clients and Team Members.
  • We support our community and strive to be a positive influence.
  • We provide caring support at all levels.
  • We are professional, compassionate, kind and respectful.
  • We communicate effectively.
  • We keep our promises.
  • We support overall health and wellness.
  • We promote independence and success.
  • We value diversity, collaboration, and teamwork.
  • We respect our Clients, our community and ourselves.

Our Pledge:

We demonstrate the commitment to our Values through our pledge to:

  • Treat our Clients and Team Members with kindness, dignity and respect
  • Communicate honestly, listen carefully and respond thoughtfully
  • Keep our promises
  • Foster a spirit of collaboration and teamwork that values honesty and diversity
  • Create a work environment that is friendly, caring and sensitive to work/family balance
  • Encourage continued professional growth through training and education
  • Design and deliver in-home care that promotes independence and wellness
  • Align ourselves with organizations and professionals who share our Values
  • Share our Values so we may continue to be a trusted provider and respected employer
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Company News Fresh Perspective Home Care

DECEMBER 2021 FRESH PERSPECTIVE TEAM UPDATE

 

Congratulations to our newest Caregiver. Welcome to the Fresh Perspective Home Care Team!

11/16 – Desiree Logsdon

 

Happy Birthday Wishes:

12/12 – Vanessa Lewis

 

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Company News Fresh Perspective Home Care

MONTHLY HIGH FIVE!

 

Our December 2021 High Five goes out to Cassie Lawton!

Our December High Five Award goes out to Cassie Lawton! We are so fortunate for Cassie’s dedication to Fresh Perspective Home Care and our clients for over 3 years. She began her journey with us providing the highest level of compassionate care to our grateful clients and has since grown into a highly valued member of our office care team. Cassie compassion and experience as an outstanding caregiver has been invaluable in her becoming a knowledgeable and effective Client Service Coordinator. Her personal values align directly with the core Values of Fresh Perspective. She works diligently in the best interest of both our clients and caregivers. Cassie is tireless in her goal to find that perfect Client-Caregiver match. Thank you, Cassie, and congrats!! We are so grateful that you are part of our Fresh Perspective Family!!

If you would like to nominate a team member for the Monthly High Five, please email us at Info@FreshPerspectiveHomeCare.com!

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Company News Fresh Perspective Home Care

MONTHLY HIGH FIVE!

 

Our November 2021 High Five goes out to LuAnn Dunn!

LuAnn joined Fresh Perspective Home Care over 2 years ago. She came to us with an exceptional background in healthcare and has been an amazing addition to our care team. We receive compliments and praise about the positive energy she brings to her clients and the families that she helps. She’s very attentive to their needs, provides a high-quality level of care, and does so with sincerity and compassion. LuAnn always arrives with a smile on her face and a positive outlook to everything she does. You can’t help but smile and feel the sunshine she is delivering. We want to thank her and recognize LuAnn for all she does each and every day! We are very thankful to have her on our team!!

If you would like to nominate a team member for the Monthly High Five, please email us at Info@FreshPerspectiveHomeCare.com!