A Heart for Care, A Home for Values
Fresh Perspective Home Care is celebrating its 19th year serving families across Southwest Michigan. At the heart of this success is Shelly Nutter, Area Vice President, who has been with the agency for more than 17 years.
From the very beginning, Shelly knew she had found more than just a job. She found a mission—and a company whose values aligned perfectly with her own.
“I can truly and sincerely be me from the heart and the soul, regardless. Which makes it very easy for me to oversee and manage a business that’s 24/7 because I’m fully invested in making sure everybody feels supported, cared for, and valued.”
Serving Southwest Michigan
Fresh Perspective provides in-home care throughout Kalamazoo, Van Buren, Berrien, Cass, St. Joseph, and Allegan counties. With a large team of caregivers—and always in need of more—the agency extends a helping hand to hundreds of families across the region.
Shelly emphasizes that when someone calls the office, the first step is listening. Whether the concern is urgent or a family is just starting to explore care, the process begins with compassion, information, and a pressure-free “meet and greet” intake.
Supporting Caregivers = Supporting Clients
Shelly is quick to point out that caregivers are the “heart and soul” of the agency. That philosophy drives Fresh Perspective to invest in recognition and retention:
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Caregiver Rewards Program – Extra shifts, positive client feedback, and referrals earn points that can be redeemed for gift cards.
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Employee Recognition – High Five Employee of the Month and Rookie of the Month highlight caregivers who go above and beyond.
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Client Care Liaison Role – A seasoned caregiver accompanies new hires on their first shifts, easing introductions and reducing stress for both caregivers and clients.
Innovative Hybrid Care
Fresh Perspective also embraces technology that enhances care. One standout tool is Sensi, an audio-based AI monitoring system. This allows the agency to notice patterns—like changes in sleep or mobility—that help families adjust care plans proactively.
Shelly explains:
“We feel smarter now because we can be proactive instead of reactive. It helps families make better choices and gives peace of mind when caregivers aren’t present.”
A Reliable Backup Plan
Another unique strength is Fresh Perspective’s commitment to backup care. By leveraging office staff, a rotating on-call system, and the Client Care Liaison, the agency ensures that clients aren’t left without help—even when unexpected events arise.
Closing Thoughts
After 17 years in leadership, Shelly still speaks with the same passion she felt on her first day. Fresh Perspective Home Care is more than an agency. It’s a community where caregivers feel valued, clients feel safe, and families feel supported.
“It’s not just about filling shifts. It’s about making sure people feel cared for and that their caregivers know they are appreciated.
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